Kremslehner Hotels first started working just with the Bookassist booking engine. We had experience in this field before working with other firms, however Bookassist proved themselves very quickly & the team did an excellent job in reviewing and making suggestions to improve conversion on our website. Our bookings increased rapidly. So it was the obvious choice for us to have Bookassist design and host our brand new website last year. We are very satisfied with the services of the booking engine as well with the support & expertise of the whole team, who answer promptly all our questions & are very helpful. We highly recommend that our colleagues within the Hotel Industry should work with Bookassist.
Mag. Vera KremslehnerGeneral Manager, Kremslehner Hotels.
We have trusted Bookassist with everything that is critical to perform professionally online: website, booking engine, SEO, Google Analytics and Adwords since 2011. Bookassist’s philosophy is based on “partnership”. We have found the entire Bookassist team to be technically competent, enthusiastic, professional, easy to work with. They have the ability to clearly understand our business requirements and also the needs of our guests. They consistently deliver high quality solutions for our business and have proven themselves to be an innovative and competent top class supplier. In short: No other booking engine converts as fast, efficient and cost effective as Bookassist. We consider Bookassist an important strategic partner for our properties and have no hesitation in recommending them.
Jennifer MüllnerManaging Director, Hotel Boltzmann & Hotel-Pension Bleckmann.
Wir haben uns nach umfangreicher Recherche vor zwei Jahren ganz bewusst für bookassist als Partner entschieden. Heute können wir sagen, dass diese Entscheidung goldrichtig war! Die Zusammenarbeit mit dem bookassist Team ist sehr konstruktiv, bringt immer wieder neue Ideen hervor und macht daher einfach nur Spaß. Wir haben unseren Direktvertrieb deutlich messbar verbessern können. Ein wirklich großartiges, da sehr produktives, benutzerfreundliches und innovatives, Tool ist der Distribution Manager von bookassist. Auf die nächsten Jahre der Zusammenarbeit blicken wir mit viel Vorfreude.
Helko RiedingerDirektor / Geschäftsführer, Hotel Camp Reinsehlen .
Since June of 2012, we are working closely together with Bookassist. We have substantially increased, since June, our reservations through direct bookings. We are very pleased with the support received to date and appreciate the flexible attitude and guidance of the Bookassist team to assist us in improving our revenues.
Ben BaarsDirektor, Rhön Park Hotel .
We started to work with Bookassist less than a year ago but from the start I found their flexibility and professionalism very much comforting. All requests are taken care of superfast and each team member is really caring. Everyone is highly professional and the good thing is that they are all open for direct contact with the customers to bring the best business results. They do listen and then when they find out the answer, they will come back to you. This is a key point in this industry and unfortunately very rare to have such attentive service. It really is like running a family business together when everybody wants to make the most of it and puts maximum efforts to the everyday tasks. We are using all sorts of services by now: booking engine, traffic builder, GDS connection and the new website is just being developed. We do trust that the launch of the new website will bring incredible progress in our direct online sales. Oh, and our webapp has just been launched, that we all love! Our sister hotels at the Mellow Mood Hotels just joined recently so still a lot of nice results to achieve together!
Enikö BakE-Commerce & Revenue Manager, Buddha Bar Hotel Budapest.
I have been working with Bookassist for 7 years and we have always received fantastic service from them. They are very customer focused and respond quickly to any queries and requests. They are always contactable, a pleasant change in today’s world. The system is easy to use, extremely flexible and does not require lengthly training sessions. I did look at different options over the years just to make sure that we were getting the best value and service but always decided that Bookassist offered the better system both in terms of customer support, cost and product quality. In addition to all of the above, they are very open to suggestions where changes or improvements could be made and all upgrades to the system are free of charge so you know that you always have the most up to date product. I have never had any problems with Bookassist and are happy to highly recommend them to any accommodation provider out there.
Niamh BrowneGroup Marketing Manager, Isaacs Group.
Since starting online marketing (Traffic Builder) with Bookassist in 2006 we have seen an increase in direct online business through our own website by more than 50 per cent.
Emma AllenGroup Sales and Marketing Manager, Mespil Hotel.
The success of business relationships depends on the similar philosophy of the partners. Bookassist and ARCOTEL are the best proof of that. ARCOTEL and Bookassist are similar in the philosophy of the organisations, the individuality, the size and relation to the market, their customer orientation and the personal engagement of their staff. The partnership is successful and we have already reached first milestones before the time we scheduled them. Because of intense exchange of know-how and the attractive total package Bookassist put together for ARCOTEL, we anticipate even further success in enhancing the strong web presence of ARCOTEL, the positioning and strengthening of ARCOTEL as business hotels in a fast emerging market, in keeping ARCOTEL ready to react to any upcoming changes quickly and efficiently. Against this background we are delighted to start a long term relationship with Bookassist with anticipated success for both partners.
Manfred MayerCEO, ARCOTEL Hotel Group AG.
We have been using Bookassist in our two Irish hotels – the Slieve Russell, Co.Cavan and Buswells, Dublin for over 18 months. During this time there has been a dramatic increase in business through the direct online channel especially since starting the Bookassist Trafficbuilder programme. The relationship with Bookassist has been a very fruitful one and we are now in the process of integrating a third property – The Belfry, Birmingham, UK. Bookassist are very reliable and adopt a very “hands on” approach to their service. They provide an excellent product through their booking engine and their online marketing service is second to none. The Bookassist staff are always at the end of the phone and pushing the boundaries to ensure customer satisfaction.
Paul MelanophyOnline Manager, Quinn Hotels Group.